Shipping & Privacy Policy

Brandify offers express shipping inside Cairo and Giza within 24 hours after order confirmation and product availability.

For any other areas or governorates, the customer will be informed of the expected delivery time and shipping cost before confirming the order, depending on courier coverage and destination.

Before completing the order, Brandify will clearly provide the customer with product details, price, any additional charges, shipping fees, expected delivery date and place, any amount due upon delivery, and the available payment method.

The customer should review these details carefully before confirming the order. Order confirmation means acceptance of the product details, shipping cost, and payment method shown to the customer.

If Brandify delays delivery beyond the agreed delivery date, or if no delivery date was agreed and the product is not delivered within 30 days, the customer has the right to cancel the contract without costs in accordance with Egyptian Consumer Protection Law.

In this case, Brandify will bear the return shipping and delivery costs resulting from the delay or non-delivery, and any amounts due to the customer will be refunded in accordance with the applicable legal periods and methods.

• The customer must provide a correct name, active phone number, and complete delivery address.
• The customer or an authorized person should be available to receive the order at the agreed delivery time.
• If delivery fails because of an incorrect address or no response, delivery may be rescheduled, and the customer may be charged additional shipping fees after being notified.
• Please inspect the shipment upon delivery and notify Brandify of any visible damage or missing items as soon as possible, preferably within 48 hours with clear photos, without affecting any legal rights granted to the customer.

Brandify may collect the data necessary to complete orders and support customers, such as name, phone number, address, email if provided, ordered items, sizes, prices, payment method, delivery notes, return or exchange details, and customer service communications via WhatsApp or email.

Limited technical website usage data and cookies may also be collected to improve the user experience and operate the website securely.

Customer data is used to process orders, arrange delivery, handle payments, provide customer support, manage returns and exchanges, prevent misuse or fraud, and comply with legal and regulatory obligations.

Brandify does not sell, trade, or disclose customer data for purposes unrelated to the service unless the customer gives explicit consent or there is a lawful basis permitting such disclosure.

Brandify takes appropriate technical and organizational precautions to preserve the confidentiality of customer data and prevent unauthorized access or unlawful use.

Customer data is retained for as long as necessary to process orders, delivery, invoices, customer service, returns and exchanges, and legal or accounting obligations. After the purpose is fulfilled, data will be deleted or anonymized where legally appropriate.

In case of a personal data breach, Brandify will take the necessary measures and make the legally required notifications, where applicable.

Direct marketing messages will not be sent to the customer unless consent has been obtained where legally required. Marketing communications should include the sender’s identity and a clear, simple way to refuse messages or withdraw consent.

The customer may unsubscribe from marketing messages at any time by contacting Brandify customer service.